Who We Are
Timber Screen Doors (“we”, “our”, or “us”) operates the website https://timberscreendoors.com.
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains what information we collect, how we use it, and the circumstances in which it may be shared.
Information We Collect
When you visit our website, submit an enquiry, place an order, create an account, or contact us, we may collect information including:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Order information
- IP address
- Browser and device information
- Website usage and analytics data
How We Use Your Information
We use the information we collect to:
- Process and fulfil orders
- Provide customer support
- Respond to enquiries
- Improve our website and services
- Communicate important information regarding orders and products
- Monitor website performance and security
- Comply with legal obligations
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyse website traffic, and support website functionality.
You may choose to disable cookies through your browser settings; however, some parts of the website may not function correctly as a result.
WooCommerce Orders and Accounts
When you place an order or create an account, we store information required to process purchases, provide customer service, manage accounts, and maintain records for accounting and legal purposes.
Advertising and Analytics
We use services such as Google Analytics and Google Ads to better understand how visitors use our website and to improve our marketing activities.
Information submitted through enquiry forms, account registrations, and purchases may be used to measure advertising performance and improve advertising accuracy. Where applicable, data may be securely hashed before being shared with advertising platforms.
For more information regarding Google’s use of data, please visit:
https://policies.google.com/technologies/partner-sites
Data Retention
We retain customer, order, and enquiry information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You may request access to the personal information we hold about you, request corrections, or request deletion of personal information where permitted by law.
To make a privacy-related request, please contact us.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact: